Troubleshooting Errors
How to handle an error or a problem you've encountered
12 articles in this collection
Written by Adam Tal and Alex Yoffe
Written by Adam Tal and Alex Yoffe
Slow or unresponsive video
Your video lags or playing too slow?
Written by Adam Tal
Updated over a week ago
Updated over a week ago
Splitting disabled – timecodes are locked
can't split, merge, remove, timecode editing is disabled
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
Why can't I download the exported file?
download does not happen
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
'Browse your computer' button is not working
cannot open a video file, cannot import video
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
Why do I have only 20 subtitles in the file?
trial, only 20 lines, twenty captions
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
Verification code
Security code not arriving - SMS / email two-factor authentication
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
Fix captions timing overrun
Timing overrun error, caption build-up time
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago
Why do I get "timecodes are locked" message or just can't edit timecodes?
When are timing changes prevented
Written by Adam Tal
Updated over a week ago
Updated over a week ago
Why does my project open without video?
Black screen instead of your video?
Written by Adam Tal
Updated over a week ago
Updated over a week ago
How to restore a project backup
What to do when you lose subtitles or make some big mistake that can't be undone?
Written by Adam Tal
Updated over a week ago
Updated over a week ago
How to reset the page layout?
How to restore the app layout to the default layout
Written by Adam Tal
Updated over a week ago
Updated over a week ago
Can't see your subtitles on the screen?
Can't see your subtitles on the screen?
Written by Alex Yoffe
Updated over a week ago
Updated over a week ago