Troubleshooting Errors

How to handle an error or a problem you've encountered

Adam Tal avatar Alex Yoffe avatar
12 articles in this collection
Written by Adam Tal and Alex Yoffe

Slow or unresponsive video

Your video lags or playing too slow?
Adam Tal avatar
Written by Adam Tal
Updated over a week ago

Splitting disabled – timecodes are locked

can't split, merge, remove, timecode editing is disabled
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

Why can't I download the exported file?

download does not happen
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

'Browse your computer' button is not working

cannot open a video file, cannot import video
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

Why do I have only 20 subtitles in the file?

trial, only 20 lines, twenty captions
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

Verification code

Security code not arriving - SMS / email two-factor authentication
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

Fix captions timing overrun

Timing overrun error, caption build-up time
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago

Why do I get "timecodes are locked" message or just can't edit timecodes?

When are timing changes prevented
Adam Tal avatar
Written by Adam Tal
Updated over a week ago

Why does my project open without video?

Black screen instead of your video?
Adam Tal avatar
Written by Adam Tal
Updated over a week ago

How to restore a project backup

What to do when you lose subtitles or make some big mistake that can't be undone?
Adam Tal avatar
Written by Adam Tal
Updated over a week ago

How to reset the page layout?

How to restore the app layout to the default layout
Adam Tal avatar
Written by Adam Tal
Updated over a week ago

Can't see your subtitles on the screen?

Can't see your subtitles on the screen?
Alex Yoffe avatar
Written by Alex Yoffe
Updated over a week ago